Email helpdesk
Response target: within 24 operational hours.
Customer care
Help, billing guidance, and carrier support.
Preview mode currently advertises MTN-aligned pricing at N50/day on supported flows.
SMS helpline
Use this path for billing-state checks and first-line carrier assistance.
How do I cancel my plan?
Cancel through your carrier-managed opt-out flow, or use the profile route when your session is available. MTN-supported users can send “STOP QGDS” to 13110.
Why can I browse but not launch a game?
The storefront stays visible in preview or expired mode, but premium gameplay requires a fresh subscription check before the game canvas can mount.