Email helpdesk
Response target: within 24 operational hours.
Customer care
Help, billing guidance, and carrier support.
Current Carrier rate: N50/daily. Use the active Carrier opt-out shortcode shown at the point of billing.
Billing help SMS support Response in 24h
SMS helpline
Text “HELP” to your billed shortcode
Use this path for billing-state checks and first-line carrier assistance.
How do I cancel my plan?
Cancel through your carrier-managed opt-out flow, or use the profile route when your session is available. Use the active Carrier opt-out shortcode shown at the point of billing.
Why can I browse but not launch a game?
The storefront stays visible in preview or expired mode, but premium gameplay requires a fresh subscription check before the game canvas can mount.
Fastest recovery path
If your session looks stale, revisit your profile, confirm your carrier state, and then retry the game launch from the arcade rail instead of refreshing repeatedly.